1 in 4 believe robots would make better politicians
1 in 4 believe robots would make better politicians
HANNAH WILLIAMS - REPORTER 22ND MARCH 2017
Should Number 10 be worried about the impending AI
revolution?
The impending robot revolution has certainly got people
talking – from the workplace to the car and home, robots and AI has really
grabbed the attention of the public.
However, setting aside Terminator-esque visions of the
future, what do consumers really think of the impending AI revolution?
Enterprise information management firm, OpenText, went and surveyed 2,000 UK
consumers to find answers to that very question.
Initial findings from the survey mirrored many other
reports and surveys, with consumers expecting AI to impact the human workforce
and their daily lives in general.
The study found that 42 percent of UK consumers believe
their job is likely to be replaced by a robot in the next 30 years, while 25
percent think that this could happen within the next 10 years.
However, the surprising, or not-so-surprising (depending
on your opinion of politicians) findings from the report reveal that consumers
would entrust the running of the country to robots. 66 percent of UK citizens
expect that robots will be working within the government by 2037, with 16
percent believing this could happen in the next one to two years.
A further finding which may cause concern for Number 10
is that one in four think robots will make better decisions that elected
government representatives, mainly in regards to the economy. However, a
further 35 percent of UK citizens say robots would not be able to assess the
cultural aspects when it comes to decision making.
Mark Bridger, VP, OpenText UK said: “The Digital
Revolution will drive an increasing reliance on self-service technology,
machine to machine (M2M) communication and AI, and there is no denying that
every job in every industry will be impacted.
“However, while some jobs will disappear and other will
change significantly, the opportunity for innovation and change is limitless.”
In sectors such as healthcare, technology is already
significantly used to update patient records, improve care deliver and
streamline processes. The research found that many consumers have seen the
benefits of the technology from this as well.
For instance, 33 percent of UK consumers believe that
robots would reach a much faster decision on their condition as diagnoses are
likely to be identified quicker. This is the biggest benefit of AI in
healthcare, according to the survey.
Bridger said: “AI and cognitive technologies will give
organisations across all sectors, faster access to sophisticated insights, and
consequently empower them to make better decisions for customers, employee and
the business overall.
This was found as UK consumers believe it could also
improve customer experience, particularly when it comes to ordering food in a
restaurant or speaking to a call centre operator.
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