CVS follows Rite-Aid, shuts off Apple Pay
CVS follows Rite-Aid, shuts off Apple Pay
Paul Ausick, 24/7 Wall St. 6:06 p.m. EDT October 26, 2014
Last Thursday drug store chain Rite Aid Inc. (RAD)
reportedly stopped accepting payments made through the just launched Apple Pay
system from Apple (AAPL). On Saturday, CVS Health (CVS) was reported to have
followed suit at its CVS pharmacy stores.
The issue appears to be a conflict between Apple Pay and
a mobile payment system called CurrentC that is being developed by a
retailer-owned mobile technology outfit called Merchant Customer Exchange
(MCX). Unlike Apple Pay, CurrentC does not use an NFC chip, but instead
generates a QR code that is displayed on the merchant's checkout terminal.
Customers who have already linked their bank accounts to the CurrentC system
scan the QR code from the terminal and the transaction is completed.
When Apple announced Apple Pay in early September, both
Wal-Mart Stores (WMT) and Best Buy (BBY) said they had no plans to adopt the
new system. Both are partners in MCX along with other major retailers like
Target (TGT), Darden Restaurants (DRI), and Sears Holdings (SHLD).
MCX has been working on a mobile payment solution since
2011, and the driving force behind the effort is to enable the merchants to
avoid paying the 2% to 3% credit card transaction fees charged by the likes of
Visa (V) and MasterCard (MA). How much do these big retailers dislike paying
fees to Visa and MasterCard? Former Walmart CEO Lee Scott is reported to have
said, "I don't know that MCX will succeed, and I don't care. As long as
Visa suffers."
That kind of attitude ought to help drive adoption of
Apple Pay as well, but retailers have an investment in CurrentC and the system
has begun real-world testing and is scheduled to go live early next year. The
advantage of CurrentC is that it works with existing checkout terminals, while
Apple Pay requires that most retailers purchase new equipment to communicate
with the NFC chip in the iPhone 6 and 6 Plus. Among the retailers that do not
need to buy new terminals are Best Buy, Rite Aid, and CVS, so their reason for
shutting down access to Apple Pay is very likely contractual or an act of
solidarity with their fellow CurrentC backers.
CVS and the other CurrentC companies will almost
certainly use the system exclusively for a relatively short time. If, as most
observers expect, customer demand for NFC-based systems like Apple Pay grows
rapidly, these retailers are not going to adopt a "my way or the
highway" attitude with their customers. They have learned that when it
comes to technology, it's a consumer-driven world and they just live in it. And
one other thing retailers have — or should have learned — is not to
underestimate the power of Apple in the consumer world.
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