Facebook pressured therapists to leak confidential moderator info...
TRAUMA COUNSELORS WERE PRESSURED TO DIVULGE CONFIDENTIAL INFORMATION ABOUT FACEBOOK MODERATORS, INTERNAL LETTER CLAIMS
The letter alleges that Accenture managers attempted to pressure multiple on-site counselors to share information relating to topics discussed in employee trauma sessions.
“We’re a body in a seat, and they don’t acknowledge the work we do.”
One source familiar with the mental health situation in Austin, speaking on the condition of anonymity fearing retaliation, described a “toxic environment” where traumas compound and multiply as contractors are exposed to deeply disturbing imagery day in and day out while being denied meaningful care: “People are afraid to take a wellness break for 10 minutes because they’re gonna have hell to pay.”
The same source said that Austin moderators had at one point been encouraged by WeCare counselors to talk among themselves when struggling with mental anguish — “to just turn to their neighbor, and just start connecting, talk, take a walk, do something just to connect and disconnect from the screen. And that worked really well for a lot of people.” But this practice was soon banned by Accenture, the source said, because it cut into the time that could be spent clearing the queue of disturbing content; Accenture, the source said, told moderators that they could stretch their legs in an adjacent parking garage, but not stray any further outside the office.