Survey 48 percent of Apple Music trialists have stopped using the service,
People are giving up on Apple Music, survey says
48 percent of Apple Music trialists have stopped using
the service, but Apple has denied that claim
By Micah Singleton
on August 18, 2015 12:34 pm
Apple Music is having a problem retaining its users,
according to a new survey. Forty-eight percent of Apple Music users have
stopped using the service, while only 11 percent of iOS users have tried the
streaming service so far, according to MusicWatch. The music research company
conducted a survey of 5,000 US consumers about their usage and knowledge about
the service. In a statement to the The Verge, Apple has denied the 52 percent
retention rate, stating that 79 percent of users who have signed up for Apple
Music are still using the service.
While the 11 percent usage level for Apple Music may seem
low, it's right on par with usage levels for iTunes music purchases by iOS
users, which is a good sign given that Apple Music is only two months old, but
it could be much better. When current Apple Music users were asked if they
would subscribe to the service once the trial ends, 64 percent said they were
very likely, a decent rate, but not a great one for a company that loves to
tout its customer satisfaction rates during every earning's call.
Sixty-one percent of current Apple Music users have
turned off auto-renewal option for the service as well, a fact that will likely
upset the music labels, who are withholding judgement on the service until the
trial period runs out in October. There are some bright spots for Apple — 28
percent of Spotify Premium subscribers are also using Apple Music, and only 77
percent of iOS users are aware of Apple Music, leaving plenty of room for
growth. But if this survey makes anything clear, it's that Apple Music may be
in for a rough patch when it's time for users to pay up.
Update: August 18th, 4:15PM: In a statement to The Verge,
Apple says that 79 percent of people who signed up for Apple Music are still
using the service.
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