Webroot Antivirus Program Mistakenly IDs Windows as Threat, Creating Chaos

Popular Antivirus Program Mistakenly IDs Windows as Threat, Creating Chaos
by ALEX JOHNSON TECH  APR 25 2017, 7:53 AM ET
     
An antivirus service used by tens of thousands of businesses and millions of home users shut down an untold number of computers around the world Monday after it mistakenly identified core parts of Microsoft Windows as threats, the company confirmed.

Webroot Inc. of Broomfield, Colorado, didn't immediately respond to a request for comment. But it confirmed on its support forum for customers that it issued an updated detection rule that "identified false positives" for critical Windows operating files Monday afternoon, resulting in those files' being "quarantined" and inaccessible to Windows.

@SwiftOnSecurity, an anonymous but well-respected tech security Twitter account, reported that it appeared that the rule somehow allowed genuine "signed Microsoft files to be removed."

The rule was distributed and applied by Webroot systems around the globe for about 13 minutes, the company said — long enough for businesses, users and administrators to find their files unavailable. Webroot reported serving about 30 million customers last year.

"The rule was removed and we are in the process of rolling back all of the false positives that reside in the Webroot Threat Intelligence platform," the company said.

To make matters worse, Webroot's own systems became "overloaded" by a mammoth backlog of customers' requests to restore affected files from its cloud servers, it said.

 Follow
 Webroot @Webroot
@DueMarauder We're working on a universal fix now. Follow our Community thread to stay up-to-date: http://wbrt.io/lj2x .
3:35 PM - 24 Apr 2017
  6 6 Retweets   2 2 likes

The glitch first manifested itself as customers complained that Webroot was mistakenly flagging Facebook.com as a dangerous identity-fishing site.

Follow
 Billy Rountree @TreeBilliam
I think Webroot is on to something @Snowden
4:59 PM - 24 Apr 2017
  4 4 Retweets   4 4 likes

 Follow
 Sean Porcher @SeanPorcher
@Webroot I'd love to connect with you on facebook (actually no I wouldn't) but it won't let me - sorry. LOL LOL
4:50 PM - 24 Apr 2017
  2 2 Retweets   likes

The company said Monday night that it had resolved that problem. But at 10:40 p.m. ET, Webroot said it was still working to resolve the larger issue "and will keep you updated as soon as more information becomes available."

15h
 Keith Sieman @KeithSieman
> Tfw @Webroot gives you a link to their @facebook page on the very same screen that's blocking access to Facebook... 🙃 pic.twitter.com/6tued4BKu1
 Follow
 Webroot @Webroot

@KeithSieman @facebook A live fix has been released for the Facebook issue and is propagating through to customers now. Learn more here: http://wbrt.io/lj2x .
6:45 PM - 24 Apr 2017
W32.Trojan.Gen. False Positive Fix - April 24

Webroot has recently identified false positives for multiple programs as W32.Trojan.Gen. If you have an endpoint with a file that was quarantined or
community.webroot.com
  2 2 Retweets   1 1 like

It said it had ruled out that it had been the target of hackers.

Webroot's customers — including numerous so-called managed service providers, or MSPs, which use Webroot to manage security for multiple clients of their own — flooded social media to complain.

 Follow
 Torbjørn Remmen @torbjornremmen
#Webroot is setting a new record in false positives.. Apparently flagging business applications and OS files in bulk. No QA on signatures?
4:42 PM - 24 Apr 2017
  3 3 Retweets   2 2 likes
18h
 Webroot @Webroot
@DueMarauder We're working on a universal fix now. Follow our Community thread to stay up-to-date: http://wbrt.io/lj2x .
 Follow
 Pat Moore @DueMarauder
@Webroot Any update on a fix for MSP's? I've got well over 1,000 devices affected by this.
4:41 PM - 24 Apr 2017
  Retweets   likes
19h
 Webroot @Webroot
@jerrichculli Hi - how can I help you? ~LV
 Follow
 Josh Cullitan @jerrichculli
@Webroot i work for a small software company,webroot has targeted our exe and is removing it from pcs
is there anyway to do like a blanket exclusion
2:17 PM - 24 Apr 2017
  1 1 Retweet   2 2 likes
 Follow
 Jordan Hall @DivineOmega
.@Webroot has gone bonkers, flagging signed system executables as malicious, and marking legitimate sites as phishing. 😬 #security #netsec
4:25 PM - 24 Apr 2017
  2 2 Retweets   likes
At least none of my customers use Webroot (oh please don't let Bitdefender have dependencies...) https://t.co/Wk95OwJrEo
— Ben Weston (@psiphyr)

FIRST PUBLISHED APR 25 2017, 12:06 AM ET


Comments

  1. It's good to see your valuable blog regarding Webroot antivirus and you have written well, keep updating with new webroot blog here...Thank you.....Webroot Phone Number

    ReplyDelete
  2. Nice to read you blog post for the Webroot antivirus information and you have done pretty impressive work which is nice....webroot customer care | webroot customer care phone number

    ReplyDelete
  3. I have found your blog on the google while searching about the webroot antivirus program with complete information as i was looking for, you have done pretty work on this blog, thank youWebroot Helpline Number | Webroot Toll Free Number

    ReplyDelete
  4. With McAfee antivirus software user can protect his computer world from all kinds of internet based threats. your blog have helpful information about the McAfee antivirus which is really impressive to read it.....Keep doing well...Webroot Contact Number | Webroot Technical Support

    ReplyDelete
  5. It’s truly nice blog and we offer activation and support service for MS Office.
    office.com setup
    office .com/setup

    ReplyDelete
  6. Webroot antivirus is one of the most rising antivirus programs, which has become well-known in no time. It is helpful to protect your PC, Laptop and mobile etc.
    Webroot Antivirus Support Number
    Quickbooks Payroll Support

    ReplyDelete
  7. Hi
    I need to peruse your blog. There is a ton of good data on this blog, I adored understanding it and I figure individuals will get a great deal of help from this blog. Sam, I have composed this sort of blog, you will get an administration and Support from this as well. I trust you like this Facebook customer support blog, Users will get a great deal of data from this blog. I trust you get a great deal of Fully bolster and assistance from this blog.

    ReplyDelete
  8. Want to install Webroot Antivirus into your device but you are facing any issue with this process then no need to worry just link up with Webroot Support Experts and get the instant solution for your issue.

    ReplyDelete
  9. "mcafee is an antivirus software providers that secure your computer for virus , worms ,trojens and other mailcious program .it provides full range of
    security product like antivirus , firewall etc .you have to do mcafee antivirus download "

    ReplyDelete
  10. Norton antivirus software protect your computer to virus ,spyware ,worms and trojan .it is updated regularly and autometically .it secure your computer to any unauthorize access ,malware , threats. to click this link Norton antivirus

    ReplyDelete
  11. Canon EOS (Electro-Optical System) is an autofocus single-lens reflex camera (SLR) and mirrorless camera series produced by Canon Inc.Canon is known for its digital camera and camcorder products, making popular models such as the Canon PowerShot and EOS cameras, and the Vixia line of camcorders. to click on link canon support system

    ReplyDelete
  12. Roku also provides a mobile app for iOS and Android devices that allows even more flexibility. The mobile app provides Voice Search, as well as duplicating several menu categories that are a part of the main Roku TV onscreen menu system, allowing you to control Roku devices directly from your phone . To click on this link Roku support

    ReplyDelete
  13. A printer is a device that accepts text and graphic output from a computer and transfers the information to paper, usually to standard size sheets of paper. HP-brand printers are great for printing graphic-heavy PDF documents. For glossy prints, HP models are just as capable as other brands . to click this link HP support system

    ReplyDelete
  14. Iolo System Mechanic improves your PC's performance by defragging the hard drive, deleting junk files, tweaking CPU and RAM usage in real time, and executing other computer-enhancing tasks. Plus, the latest version improves several longtime features, while adding a revamped, attractive interface . To click this link iolo system

    ReplyDelete
  15. "Kaspersky Free is a completely free security solution that does not show any
    third-party advertisements. Kaspersky Free also does not collect your personal data.
    We value your privacy. Kaspersky Total Security is an overall good internet security suite. to click this link kaspersky antivirus"

    ReplyDelete
  16. Amazon is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. amazon .com

    ReplyDelete
  17. "mcafee is an antivirus software providers that secure your computer for virus , worms ,trojens and other mailcious program .it provides full range of
    security product like antivirus , firewall etc .you have to do mcafee antivirus download

    ReplyDelete
  18. webroot is an antivirus that protects your computer from online threats ,viruses ,worms etc . it is very faster &smarter cyber securty ,identity theft protection ,lightning
    fast scan ,webcam protection. if you want to install this click on this link webroot antivirus

    ReplyDelete
  19. Microsoft windows is a biggest group of operating system that is developed and marketed by microsoft .We know about this software products like windows NT ,windows
    vista ,window 10 , window 8 ,window XP etc. Microsoft product are Microsoft office tools, internet explorer , web browsers. To click on
    link microsoft support

    ReplyDelete
  20. Hulu is an American subscription video .it's fully controlled and majority-owned by The Walt Disney Company .it provide multiple tv shows & multiple
    movies .it's subscription service is only available in the US.Hulu provide multiple choice of shows. to click this
    link hulu online support

    ReplyDelete
  21. Automatic optical inspection is a key of technique used in the manufacture & test of electronic circuit test .It's test system hardware very fast aoi
    is best from other automatic system. To click this link aoi online support

    ReplyDelete
  22. Comcast Corporation is an American te It is the second-largest broadcasting and cable television company in the world.It is the largest pay-TV company,
    the largest cable TV company .It's largest home Internet service provider in the United State.It's nation's third-largest home
    telephone service provider. Comcast provides services to U.S. residential and commercial customers in 40 states.to click this
    linkcomcast tech support

    ReplyDelete
  23. Road Runner web mail is managed and controlled by TWC, which stands for Time Warner Cable Network. Get all details about RoadRunner Email Settings
    to easily setup in another email applications. This is very important to aware about IMAP Settings of any Email Application. If we know the correct IMAP
    and SMTP Settings so, we can easily configure any email account. Roadrunner support system

    ReplyDelete
  24. Netflix is a online platform that perform varied type of shows. Netflix is a subscription-based streaming service that allows our members to watch TV shows and movies without
    commercials on an internet-connected device. You can download TV shows and movies to your iOS, Android, or Windows 10 device and watch without net .To click this
    link netflix online services

    ReplyDelete
  25. Hey friend, it is very well written article, thank you for the valuable and useful information you provide in this post. Keep up the good work! FYI, Pet Care adda
    Credit card processing, Klara and the Sun PDF Download ,my favourite movie essay

    ReplyDelete

Post a Comment

Popular posts from this blog

Report: World’s 1st remote brain surgery via 5G network performed in China

From Amazon to Wal-Mart, digital retail is producing more jobs and higher pay

Facebook says hackers saw personal info of 14 million people