Walmart service to deliver groceries inside customers' homes
Walmart service to deliver groceries inside customers'
homes
·
NEW YORK (AP) -
The online delivery wars are heating up inside shoppers' homes.
Walmart is
now offering to have one of its employees deliver fresh groceries and put them
in your refrigerator when you're not home.
The
nation's largest grocer said Friday that it will be offering the service this
fall for more than one million customers in three cities: Pittsburgh, Kansas
City, Missouri, and Vero Beach, Florida. Later this year, the service, called
InHome Delivery, will also accept returns for items purchased on Walmart.com.
Two years ago, Walmart tested a similar service in the Silicon
Valley area but teamed up with delivery startup Deliv and worked with August
Home, makers of smart locks and smart home accessories. That test has since
been stopped.
The new
service is part of Walmart's drive to expand its shopping options that include
curbside pickup and online grocery delivery.
Amazon
offers a similar service in certain cities, dropping off packages inside homes,
garages or car trunks. But the service is not for groceries.
With
Walmart's new service, customers place a grocery delivery order online and then
select InHome Delivery and a delivery day at checkout.
Walmart
workers will use smart entry technology and a proprietary wearable camera to
access the customer's home. That allows shoppers to control access into their
home and give them the ability to watch the delivery remotely.
Walmart
said that the workers will go through an extensive training program that would
prepare them for things like how to select the freshest groceries and how best
to organize the refrigerator. Walmart declined to give specifics on the
technology. It said it will share the fee details ahead of the fall launch.
"Now,
we can serve customers not in just the last mile, but in the last 15
feet," wrote Marc Lore, CEO of Walmart's U.S. e-commerce division, in a
corporate blog post.
With
Amazon's service, customers need to be an Amazon Prime member and they have to
buy a camera and a Wi-Fi-connected lock from the Seattle-based company that
starts at $250. Shoppers will then be able to select in-home delivery on the
Amazon app. When the delivery person shows up, he or she will knock first and
scan the package, then Amazon will make sure the delivery person is at the
right home and unlock the door. No codes are needed and the indoor camera will
record the in-home delivery.
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