Dark “Clouds” Forming After Netflix Outage Blamed On
Amazon
December 26, 2012 4:00 AM
By KYW tech editor Ian Bush
PHILADELPHIA (CBS) – From Christmas Eve through noon on
Christmas Day, Netflix customers couldn’t watch any TV shows or movies on the
service (see related story).
It’s an inconvenience for subscribers, but a major
problem for businesses that trust other companies to store and deliver data.
You can get most anything from Amazon — including cloud
storage.
“Amazon has a bunch of big, huge server farms,” says Barb
Darrow, senior writer at the tech site GigaOM.com.
Darrow says companies like Netflix let cloud providers
like Amazon do the data dirty work — the expensive, taxing task of serving up
whatever information the rest of us on the Internet are asking for.
Over the holiday, a glitch at Amazon’s facility in
suburban Washington, DC left Netflix users with nothing on their screens.
“Part of the reason is that it’s the largest and oldest
of Amazon data centres and it’s also the
data centre on which Amazon deploys new services first,” Darrow says. “While
companies are supposed to be dividing their workloads among different data
centers, sometimes you don’t have the choice because you’re using a new service
that is available only from Amazon US-East.”
An outage there in October affected sites and services
like Pinterest, Instagram, Reddit, and FourSquare. Darrow says such issues are
a PR problem for cloud providers like Amazon, and worse for companies who have
no control over what’s happening.
“Especially because Amazon is really wanting businesses
to let them handle more of their mission-critical workload. It’s one thing for
an online video site to go out — it’s an inconvenience and a pain. But if it’s
a business database or accounting system, that’s a whole other issue. Things
like this will spook CEOs going forward. Because this gets huge coverage. If I’m
a CIO, and I want to go to Amazon, my boss is going to say, ‘isn’t that the
cloud that went out over Christams eve?’”
It’s not just Amazon. Google, HP, Microsoft, and
Rackspace are among other cloud providers that have to balance size with
service — where even a momentary outage can mean a business’s worst nightmare.
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