Apple blames external damage for flaming China iPhones
Apple blames external damage for flaming China iPhones
December 6, 2016
Shanghai (AFP) - Apple has blamed "external physical
damage" for causing a handful of iPhones to explode or catch fire in China
and insisted that its handsets posed no safety problem.
Fresh on the heels of Samsung's worldwide Galaxy Note 7
safety fiasco, a Shanghai consumer watchdog said last Friday it had received
eight recent reports of iPhones that spontaneously combusted while being used
or charged.
In a statement to AFP late Tuesday, the US tech giant
said it had retrieved units for analysis and conducted thorough tests on phones
which had experienced "thermal events", but brushed off safety
concerns.
"The units we’ve analysed so far have clearly shown
that external physical damage happened to them which led to the thermal
event," the statement said.
"We treat safety as a top priority and have found no
cause for concern with these products."
The company also denied being slow to respond, after the
state-run Shanghai Consumer Council had urged it to address consumer
complaints.
The watchdog's report quoted one woman as saying her
iPhone 6s Plus exploded in August, shattering the screen and leaving the
battery and back of the phone blackened.
The council said it had received a sixfold surge in total
complaints against Apple in the past two months, including sudden shutdowns of
the iPhone 6 and 6s even though batteries still had enough power.
The council did not say where the complaining iPhone
users were located.
Apple last month offered to change iPhone 6s batteries
for Chinese users who complained of the sudden shutdowns, but said the problem
did not constitute a safety issue.
Samsung suffered a severe blow over its Galaxy Note 7's
woes, recalling some 2.5 million units after reports of the product catching
fire.
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