Pepper robot gets new job selling insurance

Pepper robot gets new job selling insurance

8:48 pm, July 21, 2016

The Yomiuri Shimbun

A major life insurance company will deploy humanoid robots nationwide this autumn, using them to wait on customers at its offices and sending them out on sales calls.

Meiji Yasuda Life Insurance Co. has announced plans to deploy 100 Pepper robots, made by SoftBank Group Corp., at its 80 branches in October. Pepper will explain insurance products and services, and accompany sales people on their rounds.

This will give Meiji Yasuda the highest number of humanoid robots deployed in the financial industry.

Pepper will explain comparatively simple, reasonably priced insurance products in customer service areas at branch offices. The robots also will attend to visitors at insurance seminars held by the company, and accompany Meiji Yasuda salespeople on visits to other companies to promote insurance products.

Heightened security arrangements have made it more difficult to sell insurance to companies, and Meiji Yasuda is hoping to draw attention through the use of the robots. The company plans to redecorate 60 of its shop fronts across the nation and position Pepper robots in customer service booths by fiscal 2017.


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