KFC opens futuristic restaurant run by ROBOTS called Dumi in Shanghai

KFC opens futuristic restaurant run by ROBOTS called Dumi in Shanghai

New KFC restuarant in Shanghai lets customers order food via voice-activated robot named 'Dumi'  KFC

By SCARLET HOWES 16:01, 5 May 2016

COLONEL Sanders is now assembling a robot army - programmed to serve fried chicken.

At a high-tech new KFC restuarant in Shanghai, customers can order food via a voice-activated robot named “Dumi”.

And the automaton is even sophisticated enough to handle order changes as well as substitutions – but sadly it can’t quite manage the English language yet.

Dumi is the culmination of ten years of research and development into artificial intelligence by Baidu – a Chinese web services company. The robot is said to appear soon in other real-world environments, although Baidu has not provided any specific details.

Located inside Shanghai’s National Exhibition and Convention Center, the KFC “concept store” has been designed to be completely digitalised.

Called “Original+”, as a reference to the brand’s traditional recipe, it features wireless charging stations that also enable the customer to stream music, and pay for their meals via mobile payment services including Baidu Wallet.

You can make payments on your phone and charge them wireless while listening to music...high-tech  KFC

The Original+ concept store was opened April 25 with an appearance by Chinese pop star Lu Han touting the abilities of the Dumi artificial intelligence.

The hope is that it will attract “younger”, “hipper” customers to dine at China's favourite fast food chain, according to a report by Shanghaiist.

Chinese pop star Lu Han is endorsing the restaurant in hope of attracting a younger crowd  KFC

Other KFC stores are also offering technological features for their customers. In Shenzhen, the first of a number of planned “QQ” KFC stores allows customers to pay for their order using the popular text-messaging system.

China has been staffing its restaurants with robots for years, with the machines capable of everything from making ramen to serving as waiters.

However, robot servers aren’t always all they’re cracked up to be. Recently, there’s been an uptake in the number of restaurants complaining about them “malfunctioning”.

When it comes to actually serving customers, humans may still reign supreme.


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