MACHINE managers telling HUMAN workers what to do...
HITACHI HIRES ARTIFICIALLY INTELLIGENT BOSSES FOR THEIR
WAREHOUSES
NO CUBICLE NECESSARY
By Dave Gershgorn
Posted September 8, 2015
In addition to artificially intelligent bosses, Hitachi
also recently announced a robotic warehouse worker that can handle goods with
two arms.
Say hello to your new artificial intelligence
overlord--er, boss.
At Hitachi, the Japanese electronics manufacturer,
workers have started to take orders from artificial intelligence programs meant
to increase productivity in the workplace.
Hitachi has deployed the AI in an unspecified number of
warehouses, where it issues work orders and instructions to employees. The
computer analyzes employees' previous approaches to problems, and if an
employee uses a new way to accomplish a job more efficiently, that technique is
analyzed and used later on. This idea of kaizen, or constant improvement, is an
often-repeated theme in Hitachi’s announcement of the AI system.
Rather than relying on preprogrammed instructions like
other warehouse software, Hitachi claims that this AI can go off-script,
adapting to on-site changes, weather patterns, and shifts in demand.
The company says productivity has already increased in
the warehouse environment by 8 percent, compared to one of their non-AI run
warehouses, and they hope to expand “human and AI cooperation.” Last month,
they also announced a warehouse robot that picks up items twice as fast as
other robots. It has two arms that operate independently, and is expected to be
commercially available within 5 years.
Hitachi may be the first to create robot bosses, but AI
has been seen in warehouses before. Suppliers like Amazon and Diapers.com use
autonomous warehouse robots outfitted with AI algorithms to deliver items to
the humans packing boxes.
Facebook has also recently debuted a collaboration
between humans and AI, Facebook M, but in that case the paradigm is reversed.
Because the outputs can be so drastically varied, human “trainers” are tasked
with guiding the AI when tasks become too complex. Hitachi hasn’t explicitly
said whether there are humans reviewing the AI's work orders, but mentions that
no human intervention is needed to interpret data.
In the future, Hitachi looks to apply the software to
other markets, like healthcare, finance and transport.
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